Contact Us

Contact Us – Lensoz.com

At Lensoz.com, your satisfaction and trust mean everything to us. Whether you’re shopping for a new pair of glasses, have questions about your order, or need expert advice, our team is here to help.

đź’¬ How We Can Help You

Our goal is to make your eyewear journey smooth, simple, and stress-free. From selecting the perfect frame to understanding lens options, our friendly support team is always ready to guide you at every step.

You can reach out to us for:

  • Product Information: Want to know more about a specific frame, color, or lens type? We’ll provide complete details.

  • Order Queries: Need help tracking your order, updating delivery details, or resolving a payment issue? We’re just a message away.

  • Returns & Exchanges: If you’ve received a damaged or incorrect product, we’ll assist you quickly to make it right.

  • Prescription Assistance: Confused about your eye power or lens selection? Our experts will help you upload your prescription and find the perfect lens match.

  • Bulk Orders or Business Enquiries: If you’re a retailer, optician, or organization interested in collaboration or wholesale orders, we’ll connect you with our partnership team.

đź“ž Ways to Get in Touch

We’ve made it easy for you to contact us through multiple channels. Choose the method that works best for you:

📧 Email: support@lensoz.com
💬 WhatsApp Support: Available Monday to Saturday, 10:00 AM – 7:00 PM
📍 Address: Lensoz Headquarters, 86A Topsia Road, Kolkata – 700039 (Near Kohinoor Market Auto Stand)

You can also fill out our Contact Form available on the website. Simply provide your name, email, phone number, order ID (if applicable), and your message. Our support team will get back to you within 24–48 working hours.

đź•’ Customer Support Hours

Our dedicated customer care team operates during the following hours:

Monday to Saturday: 10:00 AM to 7:00 PM
Sunday: Closed (queries received on Sunday will be answered on Monday).

We aim to reply to all customer queries within one business day. During peak times or festive seasons, response times may be slightly longer, but we always ensure that every message receives a reply.

🤝 Our Promise and Commitment

At **Lensoz**, we don’t just sell eyewear — we help you see better, look better, and feel more confident every day. Our team takes pride in offering:

  • Quick and Helpful Responses: We value your time and ensure that all questions are answered promptly.

  • Expert Guidance: Our support staff are trained to assist you with product recommendations, eye power queries, and order issues.

  • Friendly Communication: We maintain a positive and respectful tone in every interaction.

  • After-Sales Support: From order tracking to returns and refunds, we stay with you even after your purchase.

We believe that good vision deserves great service — and that’s what we deliver at Lensoz.com.

❤️ We’d Love to Hear From You!

Your opinions, questions, and feedback help us grow. Every message is valuable to us, as it helps us continue improving our services and products for customers like you.

At Lensoz.com, we’re not just another eyewear brand; we’re your vision partner for life. Reach out today and experience the Lensoz commitment — clear vision, quality products, and caring support.