Terms And Conditions

Terms & Conditions – Lensoz.com

This website is owned and operated by Lensoz, trading as “Lensoz India.” Throughout the website, the terms “we,” “us,” and “our” refer to Lensoz. By visiting our site and/or making a purchase, you agree to comply with and be bound by the following Terms and Conditions (“Terms of Service,” “Terms”).

These Terms apply to all visitors, users, customers, merchants, and contributors to the site. If you do not agree with these Terms, please refrain from using our website or services.

We may update or modify these Terms at any time. Your continued use of the website after changes are posted means you accept the revised Terms.

Our e-commerce platform is hosted by Bluehost, which allows us to provide online shopping and customer services securely.

1. Online Store Terms

By accessing this site, you confirm that you are at least the age of majority in your state or have given consent for a minor dependent to use this website.
You agree not to use our products for any unlawful or unauthorized purposes or violate any applicable laws in your region. Transmission of any viruses, malware, or harmful code is strictly prohibited.

2. General Conditions

We reserve the right to refuse service to anyone at any time.
You agree not to copy, reproduce, resell, or exploit any part of the Service without our written permission.
You are responsible for maintaining the confidentiality of your account details and for any activity under your account. Fraudulent or abusive activity may result in account suspension and legal action.

3. Accuracy of Information

While we make every effort to ensure information accuracy, we are not responsible for any incomplete or outdated data displayed on our site. The content is provided for general use and should not replace verified or professional advice.

4. Modifications to Service & Pricing

Prices for our products and services may change without prior notice.
We reserve the right to modify, discontinue, or update any part of the website or Service at any time.

5. Products & Services

Certain products may be available exclusively online and in limited quantities.
We strive to display colors and images as accurately as possible but cannot guarantee the precision of your device’s display.
We reserve the right to limit the sale of our products to specific users, regions, or orders.

6. Billing & Account Information

We reserve the right to Terms And Conditions refuse or cancel any order at our discretion.
You agree to provide accurate, complete, and up-to-date billing and shipping details to ensure proper processing of your order.

7. Shipping & Delivery

Orders are usually processed and dispatched within 48 hours. Delivery times vary based on your location or pincode.
Once an order is confirmed, it cannot be edited. Address change requests must be sent to support@lensoz.com within 12 hours of placing the order.
For international orders, additional customs duties or taxes may apply and must be paid by the customer.

8. Returns, Refunds & Defects

  • Unboxing Video Required: Customers must Terms And Conditions record a clear, continuous video while opening the parcel to validate any claim for return, refund, or defect.

  • 48-Hour Window: Any issue must be reported via WhatsApp within 48 hours of delivery. Late claims will not be accepted.

  • Customized Lenses: No returns/refunds are accepted for customized power lenses unless there’s a verified manufacturing defect.

  • Return Shipping: Customers must return the product at their own expense. If the defect is confirmed to be our fault, a full refund including courier charges will be issued within 7–10 business days.

  • Personal Preference Changes: Refunds or courier cost reimbursements are not applicable for voluntary preference changes (e.g., frame or power changes).

  • Proof of Return: A valid courier screenshot must be shared within 48 hours of initiating a return.

9. Third-Party Links

We are not responsible for third-party websites or services linked from our site. Accessing them is at your own risk.

10. User Comments & Feedback

By submitting comments or suggestions, you grant Lensoz full Terms And Conditions rights to use, modify, and distribute them without obligation or compensation.

11. Personal Information

All personal data submitted through this site is governed by our Privacy Policy.

12. Prohibited Uses

You may not use the site for illegal, fraudulent, or abusive activities, including harassment, spreading malware, unauthorized data collection, or intellectual property violations.

13. Disclaimer of Warranties

All products and services are provided “as is” and “as available.” We do not guarantee that the service will be uninterrupted, timely, or error-free.

14. Limitation of Liability

Lensoz, its employees, define and partners shall not be held liable for any Terms And Conditions indirect, incidental, or consequential damages resulting from your use of our services or products.

15. Indemnification

You agree to indemnify and hold harmless Lensoz and its affiliates from any claims, damages, or legal expenses arising from your breach of these Terms.

16. Severability

If any clause in these Terms is found invalid or unenforceable, the remaining provisions shall remain in full effect.

17. Termination

We may suspend or terminate your access to the website at any time if you violate these Terms or engage in misuse of our services.

18. Governing Law & Jurisdiction

These Terms are governed by the laws of India, and any disputes shall fall under the jurisdiction of the Hon’ble Kolkata High Court.

19. Entire Agreement

These Terms, together with our other policies, form the complete agreement between you and Lensoz, superseding any previous agreements.

20. Changes to Terms

We may revise these Terms at any time. Continued use of the website Terms And Conditions  Shipping & Delivery after updates means you accept the revised Terms.

21. Contact Information

For questions or concerns about these Terms, please reach out to us at:
📧 lensozeyewear@gmail.com