Terms And Conditions

This website is operated by Lensoz trading as “Lensoz”. Throughout the site, the terms “we”, “us”, and “our” refer to Lensoz India.

Lensoz offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated herein. By accessing our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms and Conditions (“Terms of Service”, “Terms”).

These Terms of Service apply to all users of the site, including without limitation browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.

We reserve the right to update, change, or replace any part of these Terms at any time by posting updates to our website. Your continued use of the website following the posting of changes constitutes acceptance of those changes.

Our store is hosted on Bluehost, which provides the e-commerce platform that enables us to sell our products and services.

SECTION 1 – ONLINE STORE TERMS

  • By using our website, you confirm that you are at least the age of majority in your state or province of residence, or that you have given consent for your minor dependents to use the site.

  • You may not use our products for any unlawful or unauthorized purpose, nor may you violate any laws in your jurisdiction.

  • You must not transmit worms, viruses, or destructive code.

SECTION 2 – GENERAL CONDITIONS

  • We reserve the right to refuse service to anyone at any time.

  • You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our written permission.

  • You must maintain the confidentiality of your account information and are solely responsible for activities under your account.

  • Fraudulent, abusive, or illegal activity may be referred to the relevant authorities.

SECTION 3 – ACCURACY OF INFORMATION

We are not responsible if information on the site is inaccurate, incomplete, or outdated. Material on this site is provided for general information only and should not be relied upon without consulting more accurate or complete sources.

SECTION 4 – MODIFICATIONS TO SERVICE & PRICES

  • Prices are subject to change without notice.

  • We reserve the right to modify or discontinue the Service at any time.

SECTION 5 – PRODUCTS & SERVICES

  • Some products may be available exclusively online and may have limited quantities.

  • We have made every effort to display product colors and images as accurately as possible; however, we cannot guarantee that your screen’s display will be accurate.

  • We may restrict sales on a case-by-case basis.

SECTION 6 – BILLING & ACCOUNT INFORMATION

  • We reserve the right to refuse any order or limit/cancel quantities per person, household, or order.

  • You agree to provide accurate and current purchase and account details at all times.

SECTION 7 – SHIPPING & DELIVERY

  • Orders are usually processed and dispatched within 48 hours. Delivery time depends on your location/pincode.

  • Once confirmed, orders cannot be edited. Requests for address change must be emailed to support@lensoz.com within 12 hours of placing the order.

  • For international orders, additional customs duties or taxes may apply, which must be borne by the customer.

SECTION 8 – RETURN, REFUND & DEFECT POLICY

  1. Mandatory Unboxing Video – Customers must record a clear, continuous opening video at the time of receiving the package from the courier. This is required in case of any return/refund/defect claim.

  2. 48-Hour Reporting Window – Any defect, damage, or request for return/refund must be reported via WhatsApp within 48 hours of receiving the product. Claims beyond this period will not be entertained.

  3. Customized Power Lenses – No refund or return will be accepted for customized power lenses, unless there is a proven manufacturing defect.

  4. Customer-Initiated Returns – The customer must courier the return product at their own cost. Once the product is received and verified at our facility, if the issue is confirmed to be a company fault, we will issue a full refund (including courier charges) within 7–10 business days.

  5. Personal Requirement Changes – If the customer requests changes such as frame updates, lens power updates, or any personal preference changes, courier charges will not be refunded.

  6. Courier Proof Requirement – The return/refund/defect request will only be accepted if the customer provides a courier shipment screenshot within 48 hours of initiating the return.

SECTION 9 – THIRD-PARTY LINKS

We are not responsible for third-party websites, their products, or services, even if linked through our site.

SECTION 10 – USER COMMENTS & FEEDBACK

By submitting comments, suggestions, or feedback, you grant us full rights to use, edit, publish, or distribute such material without obligation.

SECTION 11 – PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy.

SECTION 12 – PROHIBITED USES

You are prohibited from using the site for unlawful purposes, fraud, harassment, transmission of malicious code, spamming, scraping, or any activities that violate laws or intellectual property rights.

SECTION 13 – DISCLAIMER OF WARRANTIES

Our services and products are provided on an “as is” and “as available” basis without warranties of any kind. We do not guarantee uninterrupted, error-free, or secure service.

SECTION 14 – LIMITATION OF LIABILITY

Lensoz, its employees, partners, and affiliates shall not be liable for any direct, indirect, incidental, or consequential damages arising from use of our service or products.

SECTION 15 – INDEMNIFICATION

You agree to indemnify and hold harmless Lensoz and its affiliates against claims, liabilities, damages, or expenses arising out of your breach of these Terms or violation of any laws.

SECTION 16 – SEVERABILITY

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall continue to be valid.

SECTION 17 – TERMINATION

We may suspend or terminate your access to the Service at any time if you violate these Terms.

SECTION 18 – GOVERNING LAW & JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of India. All disputes shall be subject to the exclusive jurisdiction of the Hon’ble Kolkata High Court.

SECTION 19 – ENTIRE AGREEMENT

These Terms, together with our policies, constitute the entire agreement between you and Lensoz, superseding any prior agreements.

SECTION 20 – CHANGES TO TERMS

We reserve the right to revise these Terms at any time by posting updates to our website. Continued use of our services constitutes acceptance of the revised Terms.

SECTION 21 – CONTACT INFORMATION

For any queries regarding these Terms & Conditions, please contact us at:
📧 lensozeyewear@gmail.com