Can I change or cancel my order after placing it on Lensoz.com?

Orders are processed within 48 hours of placement. If you need to change or cancel your order, please contact us as soon as possible at lensozeyewear@gmail.com. While we’ll do our best to help, we can’t guarantee order changes or cancellations once processing has begun.

How do returns and refunds work, and what if I receive a damaged product?

To be eligible for a return or refund, you must share a mandatory unboxing video and report any issues within 48 hours of receiving your order. Please note that customized power lenses can only be returned or refunded if they are defective. Customers are responsible for return shipping unless the issue is our fault.

Will the product I receive match the details and pictures on Lensoz.com?

We strive to keep product descriptions and pictures accurate, but due to changes in availability or improvements, some details may vary. If you have questions about a specific product, feel free to reach out before purchasing. All pricing, availability, and item details may change without notice.

What should I know about shipping times and delivery?

Orders are processed within 48 hours, and delivery times vary depending on your location. Please make sure your shipping address and contact details are correct to avoid any delays. International orders may take longer and could be subject to additional customs duties or taxes.

What are my rights as a customer when shopping on Lensoz.com?

When you shop on Lensoz.com, you agree to our terms and conditions, which outline your rights and responsibilities as a customer. These include providing accurate information, using the site lawfully, and understanding that Lensoz reserves the right to update policies, pricing, or product availability at any time. For any questions about your order or your rights, you can always contact us at lensozeyewear@gmail.com.