Bifocal/ Progressive Lens Type

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Shipping Policy – Lensoz

1. Order Processing

• All orders are processed within 1–2 business days after successful payment confirmation.

• Orders placed after 6:00 PM or on weekends/public holidays will be processed the next working day.

• You will receive a confirmation email or WhatsApp message once your order is placed and again when it ships.

2. Shipping Time

• Standard Delivery (India): 3–7 business days

• Metro Cities (Mumbai, Delhi, Pune, etc.): 2–4 business days

• Remote or Rural Areas: 5–9 business days

Delivery times may vary based on your location and courier partner availability.

3. Shipping Charges

• Free shipping is available on all prepaid orders across India.

• For Cash on Delivery (COD) orders, a minimal handling fee of ₹50 may apply.

• There are no hidden charges — the price displayed at checkout is the final amount.

4. Order Tracking

• Once your order is shipped, a tracking link will be shared via email or WhatsApp.

• You can track your order anytime through the “Track Order” page on our website using your order ID.

5. Delivery Partners

We ship with trusted logistics partners such as Delhivery, Blue Dart, DTDC, and Shiprocket to ensure fast and secure delivery.

6. Delays or Issues

• If your package is delayed due to unforeseen circumstances (weather, strikes, courier issues), we’ll notify you promptly.

• If you haven’t received your order within 10 days of dispatch, please contact our support team at
  📧 support@lensoz.com, lensozeyewear@gmail.com or 📞 +91 6292212888 (Mon–Sat, 10 AM–6 PM).

7. International Shipping

Currently, we only ship within India.
International shipping will be introduced soon — stay tuned for updates.

8. Damaged or Missing Items

If your package arrives damaged or with missing items, report it to us within 48 hours of delivery with a photo or video for quick resolution.

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