At Lensoz, we are committed to delivering your orders promptly and efficiently. Please review our shipping policy to understand our procedures, timelines, and terms regarding the shipment of your purchases.
Order Processing Time:
Orders are typically processed within 1-2 business days after payment confirmation.
During peak seasons or promotions, processing times may be slightly longer.
Shipping Rates and Methods:
We offer various shipping options at checkout to cater to your preferences.
Shipping rates are calculated based on the weight, size, and destination of the package.
We partner with reputable carriers to ensure reliable delivery, including [List Carrier Names].
Delivery Timeframes:
Estimated delivery times depend on the shipping method selected and the destination.
Domestic orders typically arrive within 3-7 business days after shipment.
International orders may take longer, varying between 7-21 business days.
Order Tracking:
Once your order is shipped, you'll receive a confirmation email containing tracking information.
Use this tracking number to monitor the status of your shipment through our website or the carrier's portal.
Shipping Restrictions:
We aim to deliver to as many locations as possible. However, some remote areas may have limited or no delivery service available.
Certain products may have shipping restrictions due to legal or safety reasons. Please review product descriptions for details.
Customs and Duties:
For international orders, customers are responsible for any customs duties, taxes, or fees imposed by their country's regulations.
We are unable to control or predict these charges, as they vary by location.
Incomplete or Incorrect Addresses:
It's crucial to provide accurate shipping information during checkout. We cannot be held responsible for delays or additional fees incurred due to incorrect or incomplete addresses.
Order Modifications or Cancellations:
Contact our customer support team immediately if you need to modify or cancel an order. We'll do our best to accommodate your request, but once an order is processed, changes might not be possible.
Lost or Delayed Shipments:
While rare, if your shipment is significantly delayed or lost, please reach out to our customer service team. We'll work with the carrier to resolve the issue promptly.
Returns Due to Non-Delivery:
If a package is returned to us due to non-delivery (e.g., incorrect address), additional shipping fees may apply for reshipment.
Contact Us:
Have further questions or concerns regarding our shipping policy? Feel free to reach out to our customer support team at [Provide Contact Information].
