Shipping

shipping

At Lensoz, we are committed to ensuring that your eyewear and accessories reach you promptly, safely, and in perfect condition. This Shipping Policy outlines our procedures, timelines, and terms so you can shop with confidence and clarity. By placing an order on Lensoz.com, you agree to the practices described below.

1. Order Processing Time

  • Standard Processing: Orders are generally processed within 1–2 business days after payment has been successfully confirmed.

  • Peak Seasons: During holidays, sales events, or promotional campaigns, processing may take slightly longer due to higher demand.

  • Verification: In rare cases, additional time may be required to verify payment details or confirm product availability. We will notify you promptly in such instances.

2. Shipping Rates and Methods

We provide multiple shipping options to meet your needs:

  • Domestic Shipping (India): We partner with trusted carriers to deliver across metro and non-metro cities. Rates are calculated based on the weight, dimensions, and delivery location of your order.

  • International Shipping: For global customers, rates are calculated at checkout depending on destination and service availability.

  • Transparency: All shipping fees, if applicable, will be clearly displayed before you complete your purchase.

We work with reputable delivery partners to ensure safe and timely delivery of your products.

3. Delivery Timeframes

Estimated delivery times vary by destination and shipping method:

  • Metro Cities (India): 3–5 business days.

  • Non-Metro Cities (India): 5–7 business days.

  • International Orders: 7–21 business days depending on customs clearance and carrier routes.

⚠️ Please note: Delivery times are estimates and may be affected by unforeseen delays such as weather conditions, public holidays, or logistical disruptions.

4. Order Tracking

Once your order has been shipped:

  • You will receive a confirmation email with a tracking number.

  • Tracking can be done through our website or directly via the carrier’s online portal.

  • Tracking updates may take up to 24 hours to reflect after dispatch.

This ensures you always know the status of your order.

5. Shipping Restrictions

  • We deliver to most locations, but some remote or restricted areas may have limited service.

  • Certain products may face legal, regulatory, or safety restrictions that prevent shipment to specific destinations. Please review product descriptions for details.

If you are unsure whether we can ship to your location, please contact our support team before placing your order.

6. Customs and Duties (International Orders)

  • For international shipments, customers are responsible for any customs duties, taxes, or import fees imposed by local authorities.

  • Lensoz has no control over these charges and cannot estimate them in advance, as they vary from country to country.

  • Failure to pay these charges may result in delays or return of the package.

7. Address Accuracy

Please ensure that all shipping information is accurate and complete at checkout.

  • Incorrect or incomplete addresses may cause delivery delays or additional charges.

  • Lensoz is not responsible for shipments delayed or returned due to inaccurate address details provided by the customer.

8. Order Modifications or Cancellations

  • If you wish to modify or cancel your order, please contact us immediately after placing it.

  • Once an order is processed or shipped, modifications may not be possible.

  • Our customer support team will do their best to assist within the allowed timeframe.

9. Lost, Damaged, or Delayed Shipments

While delays and issues are rare, we’re here to help:

  • If your package is significantly delayed, lost, or arrives damaged, please contact us promptly.

  • We will coordinate with the carrier to investigate and resolve the issue.

  • Depending on the situation, we may offer a replacement or refund in accordance with our policies.

10. Returns Due to Non-Delivery

If a package is returned to us due to:

  • Incorrect address provided by the customer.

  • Failure to accept or collect the package.

  • Refusal to pay customs duties (international orders).

👉 Additional shipping fees may apply for reshipment. Refunds, if applicable, will be issued after deducting shipping and handling costs.

11. Contact Us

If you have questions or concerns about our Shipping Policy, please don’t hesitate to reach out:

📧 support@lensoz.com
📞 [Insert Customer Support Number]

Our team is happy to assist with order tracking, delivery updates, or any special shipping requests.